Welcome to 757 Best Cleaners. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before using our services.
1. General Terms
By accessing our website or booking any of our services, you agree to:
- Provide accurate, current, and complete information during the booking process.
- Ensure any updates to your information are communicated promptly.
- Use our services in a lawful manner.
- Not misuse or interfere with the performance of our website.
2. Services Provided
757 Best Cleaners offers residential cleaning services, including but not limited to standard cleaning, deep cleaning, move-in/move-out cleaning, and recurring cleaning services. Services are provided based on availability, and the details of each service are outlined at the time of booking.
3. Booking and Payment
- To secure a cleaning service with 757 Best Cleaners, you will be required to provide valid payment details at the time of booking. However, your card will not be charged immediately.
- An authorization hold will be placed on your card 12 hours prior to your scheduled service to ensure the availability of funds. This is a temporary hold and not an actual charge.
- Payment will only be processed upon completion of the cleaning service. You will receive a receipt for your payment via email.
- We accept major credit/debit cards and online payment methods. All payments are securely processed.
4. Cancellation and Rescheduling Policy
- You may cancel or reschedule a booking with at least 24 hours’ notice before your scheduled service.
- Cancellations made with less than 24 hours’ notice will incur a $30 fee.
- If 757 Best Cleaners needs to cancel or reschedule a service, we will make reasonable efforts to provide notice and reschedule at your convenience.
5. Satisfaction Guarantee
We strive to provide the highest quality cleaning services. If you are not satisfied with the results, please contact us within 24 hours of your service, and we will return to correct any issues at no additional cost.
6. Liability
While 757 Best Cleaners takes all reasonable precautions to protect your home and belongings during the cleaning process, we are not responsible for:
- Pre-existing damages or wear and tear to your property.
- Damage resulting from improper use of cleaning products or tools in your home without prior knowledge.
- Valuable, fragile, or irreplaceable items left unsecured during cleaning.
7. Changes to Services
757 Best Cleaners reserves the right to modify or discontinue any aspect of our services at any time. We will notify customers of significant changes to services via email or on our website.
8. Customer Responsibilities
Customers are responsible for:
- Ensuring safe and proper access to the property on the scheduled cleaning day.
- Securing valuables and fragile items before the cleaner’s arrival.
- Providing accurate instructions or restrictions for areas/items to be cleaned or avoided.
9. Privacy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
10. Third-Party Links
Our website may include links to third-party websites or services. We are not responsible for the content or practices of these third-party sites, and accessing them is at your own risk.
11. Intellectual Property
All content on the 757 Best Cleaners website, including text, images, logos, and other materials, is protected by intellectual property laws. You may not use or reproduce this content without express written consent.
12. Dispute Resolution
In the event of a dispute between you and 757 Best Cleaners, both parties agree to attempt to resolve the matter amicably. If no resolution is reached, disputes will be handled in accordance with the laws of the state of Virginia.
13. Changes to Terms and Conditions
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website or services constitutes acceptance of the updated terms.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
757 Best Cleaners
Norfolk, VA
Email: hello@757bestcleaners.com